Problem
A national insurance organization needed its legacy call system replaced with a browser-based power dialer.
Constraints
- It had to be built to the client's deployment specifications for a large agent force.
- It had to meet the client's enterprise security and compliance requirements.
What I built
A full-stack, browser-based power dialer: real-time call management, agent workflows and admin dashboards.
How it was verified
Pilot; verification ongoing.
Outcome
A pilot. Usage figures are not published.